Policies

Shipping:

Original Artwork

We offer FREE SHIPPING for local pickup in Norman, OK U.S. for Original Artwork purchases only. Select "Customer Pickup" in the cart for this option and we will contact you to make arrangements for pickup of your new artwork.

We use USPS, FedEx, and UPS (depending on size and weight) to ship our Original Artwork.

At Adventures in Fluids we understand the importance of shipping original art pieces safely and securely to our customers. To ensure a smooth shipping experience, we have established the following shipping policies:

Packaging and Handling:

All original art pieces will be carefully packaged to minimize the risk of damage during transit.
We use high-quality packing materials, such as acid-free paper, foam cushion, bubble wrap, and boxes to protect the artwork from potential hazards.

Shipping Method:

Depending on the size of the artwork, we will ship with USPS, FedEx, and/or UPS.

Shipping Rates and Delivery Time:

Shipping and packaging rates for original artwork will be calculated based on size and weight.
The delivery time will depend on the shipping address and the current logistical environment and conditions at the time of ordering.

Insurance Coverage:

All original artwork being shipped will be fully insured for their declared value.
In the unlikely event of damage or loss during transit, we will work closely with you to initiate a claim and seek appropriate compensation. You, the buyer, must document and photograph any issues with the item upon arrival to provide proof of damage to the shipping carrier.

Tracking and Notifications:

Once your original artwork is shipped, we will provide a tracking number, allowing the shipment to be tracked online.
The carrier will send email notifications to keep you informed about the status of your shipment, including estimated delivery dates and any unexpected delays.

Returns and Refunds:

Due to the unique nature of original artwork, we do not accept returns or offer refunds unless the artwork arrives damaged. In such cases, please contact us within 48 hours of receiving the shipment to initiate the carrier's claim process. Documentation will be required such as photographs and videos of any damage to the packaging and/or product.

Please note that these policies are subject to change, and it is advisable to review them periodically. If you have any specific concerns or questions regarding the shipping of original artworks, please contact us for assistance.

Prints (all products other than Original Artwork)

At Adventures in Fluids we have partnered with Printful to fulfill and ship our print products to customers. Printful is a trusted and reliable print-on-demand and dropshipping company that ensures efficient and timely delivery of our products. Please review the following shipping policy for a seamless shopping experience:

Processing Time:

After an order is placed, it takes approximately 2-7 business days for Printful to process the order and prepare it for shipping.
During peak seasons or holidays, processing time may be slightly longer due to increased order volumes. We appreciate your patience during these times.

Shipping Methods and Delivery Time:

Printful offers several shipping options, including domestic and international carriers, to provide you with the best possible shipping service.
The delivery time depends on the shipping method selected at checkout and the destination address.
Estimated delivery times for each shipping method will be provided during the checkout process.

Shipping Rates:

We offer free shipping on our Printful products.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the progress of your shipment through the carrier's website.

Order Consolidation:

If you have ordered multiple items, please note that they may be shipped separately. This is because different products may be produced and shipped from different Printful facilities to ensure faster delivery.

Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping addresses during the checkout process.
Please double-check your shipping address before submitting your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

Returns and Exchanges:

As we use Printful's services, their return and exchange policy applies to all our products. Please refer to Printful's website for information regarding Returns and Exchanges at Printful Returns.

Please note that the shipping policy outlined here applies specifically to print products fulfilled by Printful (all products other than Original Artwork.) If you have any questions or concerns regarding shipping or need further assistance, please don't hesitate to contact our us.

Returns and Refunds:

Original Artwork

Please reach us to us immediately if there is any problem with your shipment and refer to the shipping carrier's returns and refunds policies.

What should I do if my shipment arrived damaged?

Notify us within 48 hours regarding the damaged shipment so we can initiate contact with the shipping carrier and begin the claim process. Remember to save all packaging material and document with photographs and videos.

What should I do if my shipment is lost or stolen?

Contact Adventures in Fluids to report the lost or stolen shipment to begin the claim process. We will report the missing package to the carrier that shipped your item(s) and the carrier will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

Prints (all products offered other than Original Artwork)

Our Print products are fulfilled through Printful, a third-party printing company. Please refer to their returns and refunds policy on their website at Return Policy | Printful.

Privacy Policy:

Introduction

Thank you for visiting our ecommerce website adventuresinfluids.com, operated by Ai Fluids, LLC. We are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information in connection with our Website.

Information We Collect

We may collect various types of personal information from you when you interact with our Website. The types of information we collect may include:

Contact information (such as name, email address, and phone number)
Shipping and billing address
Payment details (such as credit card information)
Order history and preferences
Communication preferences

Use of Personal Information

We use the personal information we collect for the following purposes:

Processing and fulfilling orders
Providing customer support and responding to inquiries
Sending order confirmations, shipping notifications, and other transactional communications
Delivering promotional emails, newsletters, and updates about our products and services (with your consent, where required by law)
Enforcing our terms and conditions and protecting our rights and property
Complying with legal obligations and resolving disputes

Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

Performance of a contract: We process personal information to fulfill orders and provide requested services.
Legitimate interests: We process personal information to improve our products and services, communicate with customers, and protect our business interests.
Consent: Where required by applicable law, we will obtain your consent for certain data processing activities, such as sending promotional emails.

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and email marketing services. These service providers are contractually obligated to keep your information secure and confidential.
Legal Compliance and Protection: We may disclose personal information if required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or property, or investigate and prevent potential fraud or security breaches.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity.

By using our Website, you consent to the terms & conditions.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

Right to access: You can request access to the personal information we hold about you.
Right to rectification: You can request to correct or update your personal information if it is inaccurate or incomplete.
Right to erasure: You can request the deletion of your personal information, subject to legal requirements

Terms & Conditions:

Please read these Terms and Conditions carefully before using our ecommerce website adventuresinfluids.com. These Terms and Conditions govern your access to and use of the Website, as well as any purchases made through the Website. By accessing or using our Website, you agree to be bound by these Terms and Conditions.

Acceptance of Terms

By accessing and using our Website, you acknowledge and agree to be bound by these Terms and Conditions, as well as any additional terms and policies referenced herein.

Intellectual Property

All paintings, prints, designs, images, and content displayed on our Website are the intellectual property of AI Fluids, LLC ("Artist") as the artist and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our Website without the express written permission of the Artist.

Product Information and Pricing

All product descriptions, images, and pricing displayed on our Website are accurate to the best of our knowledge. However, we do not warrant that the information is error-free, complete, or current. We reserve the right to correct any errors or inaccuracies and to modify product information or pricing at any time without prior notice.

Orders and Payments

By placing an order through our Website, you warrant that you are at least 18 years old and have the legal authority to make purchases. All orders are subject to acceptance and availability.

Payment for orders must be made in full at the time of purchase. We accept payments through Stripe, Paypal, and Apple Pay. Please visit their websites for information regarding PCI Compliance. You agree to provide accurate, current, and complete payment and shipping information.

Shipping and Delivery

We will make reasonable efforts to process and ship your order in a timely manner. Shipping times and delivery estimates are provided for convenience and are not guaranteed. We are not responsible for any delays, damages, or losses incurred during shipping or delivery. Shipping costs and any applicable customs duties or taxes are the responsibility of the buyer. Please refer to our Shipping Policy for more information.

Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, please refer to our Returns and Refunds Policy for instructions on how to request a return or refund.

Privacy and Data Protection

We are committed to protecting your privacy. We collect, use, and store personal information in accordance with our Privacy Policy above. By using our Website, you consent to the collection, use, and storage of your personal information as outlined in the Privacy Policy.

Prohibited Conduct

You agree not to use our Website for any purpose that is unlawful, harmful, or infringing upon the rights of others. Prohibited conduct includes, but is not limited to, unauthorized use of our content, interfering with the functioning of the Website, and engaging in fraudulent activities.

Limitation of Liability

To the fullest extent permitted by law, we disclaim any liability for damages or losses arising from your use of our Website, products, or services. This includes direct, indirect, incidental, consequential, or punitive damages, even if we have been advised of the possibility of such damages. In no event shall our total liability exceed the amount paid by you for the specific product or service giving rise to the claim.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oklahoma, United States. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in the State of Oklahoma.

Modifications to the Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes to the Terms and Conditions will be effective immediately upon posting on the Website. It is your responsibility to review.

Copyright & Intellectual Property Policy

Thank you for visiting our ecommerce website adventuresinfluids.com and considering out artwork and prints. We want to ensure that the intellectual property right of our artists, including Ai Fluids, LLC, are respected. This Copyright and Intellectual Property Policy explains our commitment to protecting these rights and outlines the permitted and prohibited uses of the content displayed on our Website.

Ownership and Copyright

All artwork, images, designs, photographs, and content displayed on our Website are the intellectual property of Ai Fluids, LLC ("Artist") and are protected by copyright laws. The Artist retains all rights, including but not limited to the rights of reproduction, distribution, display, and creation of derivative works, unless otherwise explicitly granted.

Permitted Use

You are authorized to view, access, and use the content on our Website solely for personal, non-commercial purposes. This includes browsing, exploring, and making purchases of artwork and prints for personal enjoyment or gift-giving purposes.

Prohibited Use

Except as expressly permitted by these Terms, you may not:

Reproduce, distribute, or create derivative works of the artwork, prints, or other content displayed on our Website without obtaining the explicit written permission of the Artist. b. Use any artwork, prints, or other content for commercial purposes, including but not limited to resale, licensing, or distribution without the explicit written permission of the Artist. c. Remove, alter, or obscure any copyright notices or proprietary rights information displayed on our Website or on any artwork or prints. d. Copy or imitate our artwork, prints, or other content for the purpose of creating similar or competing works. e. Use any automated means, including but not limited to scraping, data mining, or robots, to access or gather information from our Website without our prior written consent.

Reporting Copyright Infringement

We take intellectual property rights seriously and are committed to addressing any alleged copyright infringement on our Website. If you believe that your copyrighted work has been infringed upon, please send contact us at [email protected]

Third-Party Content

Our Website may contain content, links, or references to third-party websites or materials. We do not endorse, guarantee, or assume any responsibility for the accuracy, legality, or content of these third-party websites or materials. Any use or reliance on third-party content is at your own risk.

Modifications to the Policy

We reserve the right to modify or update this Copyright and Intellectual Property Policy at any time without prior notice. Changes to the Policy will be effective immediately upon posting on our Website.

If you have any questions or concerns about our Copyright and Intellectual Property Policy, please contact us at [email protected].

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to comply with this Copyright and Intellectual Property Policy.

Third-Party Hosting Disclosure

This website is hosted by a third-party service called Big Cartel. Please note that all hosting services, server infrastructure, and technical support for this website are provided by Big Cartel.

Hosting Provider Disclaimer

We utilize the hosting services of Big Cartel to ensure the reliable and secure operation of our website. Big Cartel provides the server infrastructure, bandwidth, and technical support necessary for hosting and maintaining our website.

Data Security and Privacy

We have taken steps to protect the confidentiality and security of your personal information. However, it is important to note that data transmission and storage systems, including those provided by Big Cartel, are not entirely secure. While we work with Big Cartel to employ industry-standard security measures, we cannot guarantee the absolute security of your data.

Third-Party Service

Please be aware that by using our website, you acknowledge that the hosting services are provided by a separate entity, Big Cartel. Your use of our website is also subject to Big Cartel's Terms of Service, Privacy Policy, and any other policies or agreements that they may have in place. We encourage you to review their terms and policies to understand your rights and obligations related to the hosting services.

Limitation of Liability

To the fullest extent permitted by law, we disclaim any liability for damages or losses arising from your use of our website, including any issues or disruptions related to the hosting services provided by Big Cartel. In no event shall our total liability exceed the amount paid by you for the specific products or services on our website.

If you have any questions or concerns about the hosting services provided by Big Cartel or this disclosure, please contact us AdventuresInFluids.com.

By using our website, you acknowledge that you have read, understood, and agreed to comply with this Third-Party Hosting Disclosure.